Refund policy

Returns & Exchanges

Can I return my order?

We hope you love your purchase! If not, you may return most items within 14 days of receiving your order.

Please note:
Items purchased during a sale are final and cannot be returned or exchanged. We recommend double-checking your order before completing a sale purchase.

How do I return an item?

If you’re not completely satisfied with a non-sale item, you may return it within 14 days of delivery, provided that:

  • The item is unused

  • It is returned in its original condition

  • All tags and labels are still attached

  • There are no signs of wear or damage

To keep things fair for everyone, we reserve the right to refuse returns that do not meet these conditions.

Return shipping

  • Return shipping costs are the responsibility of the customer

  • All returns must be sent with a Track & Trace code

  • The sender remains responsible for the shipment until it reaches us safely

Refunds

Once we receive and inspect your return, we will process your refund within 5 business days.

Damaged items

If your item arrives damaged, we’re here to help.

  • Damaged or defective items may be replaced within 30 days of delivery

  • Refunds are not offered for damaged items, replacement only

  • Please inspect your order upon delivery and contact us as soon as possible if there is an issue

Still have questions?

Feel free to reach out to us at:
📧 support@libracases.com — we’re always happy to help!

 

 

Return address

Returns must be sent to the following address:

WS Ecommerce Pty Ltd trading as Libra Cases
19B Samson Street
Fremantle, Western Australia 6160
Australia

Please contact our support team before returning an item. Returns sent without prior contact are not accepted.