Privacy policy

Privacy Policy

This Privacy Policy explains how WS Ecommerce Pty Ltd trading as Libra Cases (“Libra Cases”, “we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from our website.

Business Information

Business Name: WS Ecommerce Pty Ltd trading as Libra Cases

Registered Address:
19B Samson Street
Fremantle, Western Australia 6160
Australia

Contact Email: support@libracases.com

Collection and Use of Personal Data

Personal data is information that can be used to identify you directly or indirectly. This includes information such as your name, email address, shipping address, billing details, and payment information. It does not include data that has been irreversibly anonymized.

We collect personal data to operate our business, fulfill orders, provide customer support, improve our services, and comply with legal obligations.

What Personal Data We Collect

1. Information you provide

We collect personal data that you voluntarily provide when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Subscribe to marketing communications

  • Participate in promotions or surveys

This may include your name, email address, phone number, billing and shipping address, and payment details.

2. Information collected automatically

When you visit our website, we may automatically collect certain information such as:

  • IP address

  • Browser type and device information

  • Operating system

  • Usage and diagnostic data

  • Approximate location data

This information helps us understand how our website is used and improve our services.

How We Use Your Personal Data

We use your personal data to:

  • Process and fulfill orders

  • Provide customer service and respond to inquiries

  • Communicate about your orders, account, or policies

  • Improve our products, services, and website functionality

  • Detect and prevent fraud or misuse

  • Send marketing communications (only where consent has been given)

Where required by law, we rely on your consent. Otherwise, we process data based on our legitimate business interests or contractual obligations.

Marketing Communications

With your consent, we may send you marketing emails or SMS messages about our products and offers. You can unsubscribe at any time by following the instructions in the message or by contacting us at support@libracases.com.

Cookies

Cookies are small data files stored on your device. We use cookies to:

  • Enable website functionality

  • Remember items in your shopping cart

  • Analyze website performance

  • Improve user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Disclosure of Personal Data

We may share your personal data with trusted third parties who assist us in operating our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • IT and website service providers

These third parties are only given access to the information necessary to perform their services and are required to protect your data.

We do not sell your personal data.

International Data Transfers

Your personal data may be processed or stored outside your country of residence, including in countries where our service providers operate. When data is transferred internationally, we take appropriate measures to ensure it is protected in accordance with applicable data protection laws, including GDPR where applicable.

Legal Obligations and Protection of Rights

We may disclose personal data if required by law, regulation, legal process, or governmental request, or where necessary to protect our legal rights, prevent fraud, or ensure the safety of our business and users.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal data from children under the age of 16. If we become aware that we have collected personal data from a child, we will delete it promptly.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update your data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent

To exercise your rights, please contact us at support@libracases.com. We will respond within a reasonable timeframe, and no later than 30 days where required by law.

Data Security and Retention

We implement reasonable technical and organizational measures to protect your personal data. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

SMS Marketing

If you opt in to SMS marketing, we may send you order updates, cart reminders, promotional messages, and review requests. Your consent is not a condition of purchase. You can opt out at any time by following the instructions in the message or contacting us.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

📧 support@libracases.com